About

From SoDash
(Redirected from SoDash:About)
SoDash
Private
Industry Internet
Founded 2010
Founder Dr Daniel Winterstein, Dr Joe Haliwell
Headquarters Edinburgh, UK
Area served
Worldwide
Products Social Media Analytics
Social Media Publishing
Social Media Monitoring
Social Media Collaboration
Website sodash.com

This is our user documentation wiki -- Please see our main website for more information about the company.

SoDash is a provider of social customer service, marketing, and monitoring software. It is owned by Winterwell Associates Ltd and head-quartered in Edinburgh. SoDash offers software as a service to manage customer service enquiries and discussions on a range of social media platforms.

"With our dedicated SoDash account team, we feel the system adds excellent value to Everest’s social media activity." – Emma Haberton, Marketing Executive at Everest

Product

SoDash is a real-time social media management system which specialises in allowing companies to provide customer support through social media channels. In addition to providing one space to manage multiple social media accounts, SoDash is focussed on analysing and reporting on key measures, such as customer sentiment, agent response times, and issue type.

SoDash can monitor incoming messages and schedule posts for Twitter, Facebook, LinkedIn, YouTube, Google+, Flickr, and Instagram. It can also monitor websites, blogs, forums, TripAdvisor, Get Satisfaction, Trustpilot, Review Centre, and company email and calendars. Bespoke service monitoring can be developed, so speak to your account manager if you require another service to be integrated into your SoDash workspace.

Team

SoDash is made up of a core team based in Edinburgh, UK, plus a London team, and a South America team, based in San Jose, Costa Rica.

Contact

There are a number of ways to contact the SoDash Team.

  1. If you're an existing client, chat to your Account Manager
  2. Technical questions and bugs can be reported to Technical Support
  3. General queries can be sent to info@sodash.com