|Founder||Dr Daniel Winterstein, Dr Joe Haliwell|
Social Media Analytics|
Social Media Publishing
Social Media Monitoring
Social Media Collaboration
This is our user documentation wiki -- Please see our main website for more information about the company.
SoDash is a provider of social customer service, marketing, and monitoring software. It is owned by Winterwell Associates Ltd and head-quartered in Edinburgh. SoDash offers software as a service to manage customer service enquiries and discussions on a range of social media platforms.
"With our dedicated SoDash account team, we feel the system adds excellent value to Everest’s social media activity." – Emma Haberton, Marketing Executive at Everest
SoDash is a real-time social media management system which specialises in allowing companies to provide customer support through social media channels. In addition to providing one space to manage multiple social media accounts, SoDash is focussed on analysing and reporting on key measures, such as customer sentiment, agent response times, and issue type.
SoDash can monitor incoming messages and schedule posts for Twitter, Facebook, LinkedIn, YouTube, Google+, Flickr, and Instagram. It can also monitor websites, blogs, forums, TripAdvisor, Get Satisfaction, Trustpilot, Review Centre, and company email and calendars. Bespoke service monitoring can be developed, so speak to your account manager if you require another service to be integrated into your SoDash workspace.
SoDash is made up of a core team based in Edinburgh, UK, plus a London team, and a South America team, based in San Jose, Costa Rica.
There are a number of ways to contact the SoDash Team.